Patient Experience Manager Jobs in West Midlands
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Patient Experience Manager in West Midlands
Birmingham is the UK's second-largest city and the commercial heart of the West Midlands private healthcare market. The region also includes Coventry, Wolverhampton, and Stoke-on-Trent, all of which have active independent clinical sectors. Patient Experience Manager roles in the West Midlands are served by a mix of single-site independents and multi-site private healthcare groups, offering candidates a range of practice environments.
About this role
Patient Experience Managers in private healthcare are responsible for all aspects of the patient journey, from first enquiry to post-treatment follow-up. They design processes to maximise satisfaction, manage complaints, collect and act on patient feedback, and ensure service quality meets the expectations of private-paying patients.
Common questions
What does a Patient Experience Manager do?
Map and optimise the patient journey, manage Friends and Family Test and other satisfaction surveys, handle complaints and compliments, coach front-of-house teams, and report patient experience metrics to leadership.
How much does a Patient Experience Manager earn?
Typically £30,000–£50,000 in private healthcare.
What background do Patient Experience Managers typically have?
Customer experience, hospitality management, or healthcare administration backgrounds, with strong empathy and process improvement skills.
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