Patient Experience Manager Jobs in East Midlands
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Patient Experience Manager in East Midlands
The East Midlands encompasses Nottingham, Leicester, Derby, and Lincoln — cities with established private healthcare sectors and growing independent practice networks. The region offers an attractive combination of competitive salaries, lower cost of living than the South East, and strong career development opportunities. Patient Experience Manager demand in the East Midlands has grown as NHS pressures have accelerated the shift toward private care.
About this role
Patient Experience Managers in private healthcare are responsible for all aspects of the patient journey, from first enquiry to post-treatment follow-up. They design processes to maximise satisfaction, manage complaints, collect and act on patient feedback, and ensure service quality meets the expectations of private-paying patients.
Common questions
What does a Patient Experience Manager do?
Map and optimise the patient journey, manage Friends and Family Test and other satisfaction surveys, handle complaints and compliments, coach front-of-house teams, and report patient experience metrics to leadership.
How much does a Patient Experience Manager earn?
Typically £30,000–£50,000 in private healthcare.
What background do Patient Experience Managers typically have?
Customer experience, hospitality management, or healthcare administration backgrounds, with strong empathy and process improvement skills.
Patient Experience Manager jobs in other regions