Patient Experience Manager Jobs in South East
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Patient Experience Manager in South East
The South East has one of the highest concentrations of private healthcare outside London, driven by strong household incomes and proximity to the capital. Cities including Brighton, Southampton, Oxford, and Reading have well-established private clinics and independent practice networks. Patient Experience Manager roles in the South East are consistently in demand, with practices often competing directly with London employers for talent.
About this role
Patient Experience Managers in private healthcare are responsible for all aspects of the patient journey, from first enquiry to post-treatment follow-up. They design processes to maximise satisfaction, manage complaints, collect and act on patient feedback, and ensure service quality meets the expectations of private-paying patients.
Common questions
What does a Patient Experience Manager do?
Map and optimise the patient journey, manage Friends and Family Test and other satisfaction surveys, handle complaints and compliments, coach front-of-house teams, and report patient experience metrics to leadership.
How much does a Patient Experience Manager earn?
Typically £30,000–£50,000 in private healthcare.
What background do Patient Experience Managers typically have?
Customer experience, hospitality management, or healthcare administration backgrounds, with strong empathy and process improvement skills.
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